I had the pleasure of hiring Jax Hydro-Jetters today, and I couldn’t be more satisfied with their exceptional service. Pedro is an incredibly knowledgeable, experienced, and kind professional who truly cares about his work. The entire team, including Michael and Sebastian, demonstrated outstanding expertise and dedication. Their prices are fair and reasonable, and the quality of their work exceeded my expectations. I highly recommend Jax Hydro-Jetters to my friends, family, and anyone in need of top-notch sewer services. If I ever encounter any future sewer issues, I will undoubtedly turn to this company again. A heartfelt thank you to Pedro, Michael, and Sebastian for your hard work and professionalism. Your efforts are truly appreciated!
Remarkable customer service by Pedro and Sebastian. I can only hope to encounter such great service with other contractors. Put these guys on your go to list.
I had a wonderful experience with Pedro. He explained everything very thorough. He is very knowledgeable and honest. He did an awesome job for us. I’m glad we called this company. They sent him right out immediately and took care of our problem. Definitely a 5-star company.
Pedro was knowledgeable and very capable. He not only fixed the problem but gave me an understanding of what caused the issue and how to avoid it in future. The complimentary video of my pipes showed me that he did a thorough job and that my problem was really fixed. I would definitely recommend this company to friends and family.
Great job unclogging my kitchen sink, which also affected my bathroom drainage. After trying one company, who couldn’t get the job done, Sebastian did, in lickety split time. He was courteous, professional and informative. I recommend Jax Hydro-Jetters to anyone with has prolonged drainage problems or any plumbing issues.
A service provider you can TRUST. The team was great. They arrived on time and gave my elderly parents a full detail analysis. The price was beyond reasonable. I am so grateful that I was able to find Jax Hydro-Jetters. It is hard to trust some service providers especially when dealing with the elderly, but Sebastian has a heart of gold, and I am so appreciative that we found an honest service provider.
Would give more stars if they were available. Very efficient, very patient, and pleasant to work with. Did get our drain cleared out. The customer service is excellent, the kind you only get from a small business.
Sebastian and Pedro came to my house about two weeks ago to see what was going on with my plumbing as it kept clogging up at the main toilet (3 times over a 1-year period), they cleared it and cleaned it up, they were both so professional and I love this concept of theirs. Today Sebastian came out again as it clogged up again through no fault of their own, I thought I was just using too much toilet paper, Sebastian asked if he could see the toilet; well it turns out that I had both toilets replaced during the remodeling of my bathrooms (a year ago) as this is when it started happening and apparently the throats of the toilets are small and not enough water is flushing everything down far enough to carry it to the sewer. I will not say what type of toilet it is, but I will be buying what I had before from American Standard where I never had clogging issues, so thank you Sebastian for going above and beyond and diagnosing the issue. It was a no charge for today but for peace of mind and to keep my plumbing in tip top shape I am signing up for their yearly membership program which is very reasonably priced. Thank you, Sebastian; this company is going to do very well!
Great customer service. Very thorough and completed the project.
Great experience across the board! We had an urgent need for service due to a totally clogged kitchen drain. We had tried every DIY trick, and nothing worked. We called Jax Hydro-Jetters late Thursday afternoon, explained our emergency and got on schedule for Friday morning. Pedro and Ozzie showed up on time, quickly performed tests on our issue and recommended solutions with a price quote. We approved work required, and the process began. Each step of the repair was fully explained and performed as we watched. They have the latest in plumbing technologies, so work was quickly done. Our floors and cabinets were protected and when they were done everything looked perfect! Payment was easy and pricing was very reasonable for services performed.
This company is amazing! My kitchen drain was completely backed up, and they cleared out 15 years of buildup in just a couple hours. Super professional, experienced and knowledgeable. Highly recommend—five stars!
Found this company on the internet, decided to call TODAY, and within an hour, Pedro arrived, and after a few minutes of discussion, Pedro started the process, and had our drain pipe clear, within the hour! Highly recommend Jax Hydro-Jetters. Thank you!
Sebastian was awesome. They were able to come out the next day and clear the obstruction in my pipes. He was able to use the camera to give me information about my pipes and the nature of the blockage as well as tips on how to prevent future problems. Very courteous, great service.
I planned on having Jax Hydro-Jetters out for a backed-up floor drain at a facility I manage but the price just happened to be more than we were able to afford. With that said, however, the lady I spoke with on the phone and the technician I met with were all very kind and professional and if circumstances were different, I would love to have done business with these folks.
They are fantastic! They helped quickly and efficiently, were polite and informative, and a good price, transparently communicated.
I had a clogged toilet for almost 4 days trying to figure out who to get to come and get this fixed for me. Prices varied and some were high. I called Jax Hydro-Jetters in Jacksonville, and they came out promptly the next morning. Their pricing was very reasonable and included a 20% off promo for July! He made sure I understood each step of the process. They use video and showed me where the clog was and what it looked like. They were in and out in an hour and a half!! I would recommend them to everyone as Sebastian, the owner, even tried to troubleshoot it over the phone first which I thought was excellent customer service. (Hence the second call to him!) They were very thorough and even offered a quote for the rusted cast iron pipes I have. Thank you again Jax Hydro-Jetters for doing an awesome job in record time!!
I cannot express the joy that I have experienced with Jax Hydro-Jetters. Sebastian and his partner came to my house that had a severely clogged pipe. Sebastian worked diligently to unclog the pipe and get me back to an operational state. I would highly recommend this company for any plumbing work that you would need.
Sebastian responded within two minutes after I contacted him. Not exaggerating! We had a storm drain that was clogged with debris and the pipe was punctured. He explained the issue in detail. He took multiple pictures of the problem and sent us a very detailed invoice. He is prompt, honest, reliable, personable and fair. He is now my go-to for all my plumbing needs! These days it’s hard find someone who really cares about their clients and takes pride in their work and Sebastian does both! I highly recommend Sebastian! You will not be disappointed!
Excellent service! Sebastian was timely, honest and found a cost-effective solution to my problem! Cleared out the clog so I can use the water in my house again. Looking forward to getting my entire system hydro-jetted eventually. Highly recommend!
Wyatt and Justin were extremely helpful with our quote.